IT Support for Schools & Multi-Academy Trusts (MATs): Onsite & Remote Services
At eduTech Yorkshire—powered by IT Solutions Yorkshire—you’ll receive dedicated, expert IT support crafted especially for schools and Multi-Academy Trusts (MATs). We understand that when your technology works well, teachers can focus on teaching, students can learn without interruption, and leadership can plan for the future with confidence. That’s why our IT Support helpdesk provides both remote and onsite assistance, responding quickly to solve technical issues and proactively prevent downtime.
Our team is equipped to support you via phone, email, secure remote access and scheduled in-person visits. Whether it’s fixing network problems, managing software updates, supporting classroom devices, or advising on infrastructure improvements across multiple sites, we’ve got you covered. Transparency and reliability are core to how we work: clear pricing, no hidden fees, and responsive support tailored to school timetables and needs.
Partnering with us means your IT systems are not just reactive but resilient. We work to understand the specific demands of your schools or trust, aligning our service levels, response times and support channels to suit you. From rapid remote fixes to hands-on onsite help, eduTech Yorkshire ensures that technology supports education—not hinders it.
Total Device Protection
Our Total Device Protection service has been designed to give schools and Multi-Academy Trusts complete confidence that every device—whether in the classroom or at home—is safe, secure and ready to use. By combining our advanced Remote Monitoring and Management (RMM) platform with Emsisoft Business Security, we ensure that all covered devices remain fully protected, continuously updated, and carefully monitored.
With proactive monitoring, our RMM system tracks performance, security status, and software updates across your network. This reduces the risk of downtime, ensures patches are applied promptly, and keeps devices running smoothly. At the same time, Emsisoft’s award-winning security provides powerful protection against malware, ransomware, and online threats—giving staff and pupils peace of mind.
Total Device Protection doesn’t just stop at security. By enabling instant remote access to individual devices, our support team can quickly investigate and resolve issues without disrupting lessons or waiting for an onsite visit. This approach makes IT support faster, more efficient, and far more flexible.
Suitable for both teacher and pupil devices, Total Device Protection ensures that learning can continue uninterrupted, safeguarding your investment in technology and supporting a safe, reliable digital environment for education.
Cloud Backup
When safeguarding data, cloud backup is not the same as cloud storage. eduTech Yorkshire’s Cloud Backup service creates daily restore points for your devices, giving schools and Multi-Academy Trusts (MATs) a dependable way to recover quickly when something goes wrong.
Backups run once per day, taking incremental copies of either the entire device or the specific directories you choose. This approach keeps backup windows efficient while ensuring you always have a current, reliable snapshot to restore from. If a file is deleted, corrupted, or changed in error—or if a device fails—you can roll back to yesterday’s clean state with minimal disruption to teaching and administration.
All backups are stored securely offsite, and restores can be initiated rapidly by our helpdesk, with remote support to guide staff through file-level recovery or full-device restore as needed. Suitable for both teacher and pupil devices, our Cloud Backup helps schools protect lesson resources, administrative documents, and student work without relying on users to manually upload files to cloud drives.
By combining daily incremental backups, secure offsite storage, and expert support, eduTech Yorkshire ensures your data is resilient, recoverable, and ready when you need it—so learning can continue uninterrupted.
LAN / WLAN Installation & Optimisation
Reliable connectivity is the backbone of every modern school. At eduTech Yorkshire, we provide professional LAN and WLAN installation and optimisation services to ensure that your network supports both teaching and learning without interruption. Whether you’re a single school or a Multi-Academy Trust (MAT), we design and deliver solutions that meet your current needs and scale for the future.
Our team begins by assessing your existing infrastructure, identifying weak points such as dead zones, slow speeds, or overloaded access points. We then create a tailored plan for cabling, switching, and wireless coverage, using enterprise-grade equipment designed for educational environments. The result is a fast, secure, and reliable network that keeps staff devices, student laptops, tablets, and classroom technology connected at all times.
Optimisation doesn’t end at installation. We fine-tune your LAN and WLAN to maximise performance, manage traffic effectively, and enhance security. By segmenting networks where appropriate—for example, separating staff and pupil traffic—we help safeguard sensitive data while maintaining smooth access to learning resources.
With eduTech Yorkshire, you gain a network that’s robust, future-proof, and fully supported, enabling teachers and pupils alike to focus on education, not connectivity issues.
Desktop & Laptop Repair
When essential devices fail, teaching and learning can grind to a halt. Our Desktop and Laptop Repair service ensures that your school or Multi-Academy Trust (MAT) can keep moving without unnecessary delays. From broken screens and failing hard drives to software errors and network connection issues, our experienced technicians are equipped to diagnose and repair problems quickly and effectively.
We provide both onsite and workshop-based repairs, depending on the urgency and complexity of the issue. For straightforward fixes, our engineers can visit your school and carry out repairs on the spot, minimising downtime. For more advanced issues, we offer secure collection and return, ensuring devices are fully restored and tested before coming back into service.
Our repair service covers both teacher and student devices, giving you a single point of contact for all desktop and laptop problems. Combined with our wider IT support offering, this ensures you receive a consistent, reliable service across your entire technology estate.
By choosing eduTech Yorkshire, you benefit from transparent pricing, professional expertise, and fast turnaround times. Our aim is simple: to keep your technology working so that your focus remains on education, not IT issues.
Virus Removal
At eduTech Yorkshire, our goal is always prevention first. That’s why our Total Device Protection service—combining Remote Monitoring and Management with Emsisoft Business Security—is designed to stop viruses and malware from ever disrupting teaching and learning. However, we also understand that no system is entirely immune. When the worst happens, our dedicated Virus Removal service is here to help schools and Multi-Academy Trusts (MATs) recover quickly and securely.
Our skilled technicians can identify, isolate, and remove harmful software from desktops, laptops, and classroom devices. We don’t just clean up the infection—we also investigate how it occurred, apply the necessary patches or updates, and put safeguards in place to reduce the risk of recurrence. This ensures that your systems remain stable, secure, and ready for use.
Whether it’s a teacher’s laptop containing sensitive data or a pupil’s device that has become infected, we act quickly and discreetly to minimise disruption. In most cases, we can resolve issues remotely, but we also provide onsite support when needed.
By combining proactive protection with responsive virus removal, eduTech Yorkshire delivers a complete safety net—keeping your technology secure, reliable, and focused on supporting education.
Working Alongside Your Internal IT Department
At eduTech Yorkshire, we recognise that many schools and Multi-Academy Trusts (MATs) already have internal IT teams—whether they’re based onsite or operate from a central hub. Our role is not to replace them, but to work in partnership, providing additional capacity, specialist expertise, and on-the-ground support whenever it’s needed.
We can act as the technicians on the ground, handling day-to-day hardware issues, classroom device support, and network troubleshooting, while your internal team focuses on strategic planning and remote management. Alternatively, we can adapt to fill specific gaps in your provision—whether that’s project delivery, onsite cover during busy periods, or providing rapid response when your staff are stretched.
This flexible approach means your internal IT staff remain in control, while gaining a reliable, professional partner to extend their reach. Schools benefit from a seamless blend of expertise: a familiar local presence combined with the resources of a dedicated support provider.
By collaborating rather than competing, eduTech Yorkshire strengthens your IT capacity, reduces stress on your existing team, and ensures staff and pupils always receive timely, effective support. Together, we create an IT environment that is resilient, responsive, and built for education.